OUR STRATEGY & APPROACH

Collaborating with host communities through open and honest engagement is our basis for building social acceptance in the countries in which we operate. We use participatory processes and social performance tools to identify and manage our actual and perceived impacts, and to evaluate the effectiveness of our performance.

Fostering open dialogue with local communities and Indigenous Peoples in the locations in which we operate is paramount to understanding and managing risks and opportunities.

Plans, Programs & Initiatives

• COI mapping helps us identify relevant stakeholders, improve our engagement, and understand risks. Mapping includes vulnerable groups that may be disproportionately affected by our activities.
• Participatory baselines, cultural studies, and perception assessments, conducted jointly with communities and third parties, create opportunities for effective dialogue and are essential to helping us understand social context, actual and potential impacts of our operations on our host communities, and community needs and interests.
• Response mechanisms at each site help us understand and respond to community questions or concerns around perceived or actual impacts from our activities.
• Our annual COI survey helps us identify local communities’ issues, priorities, and topics of concern.

2025 Goals

• Achieve zero new significant social disputes⁽¹⁾ at our operations.
• Resolve 90% of all medium- and high-risk grievances received through our community response mechanisms within the target timeframe.⁽²⁾
• Complete 80% of action plans addressing audit findings by year end.
• Complete the planned annual social closure activities at Manantial Espejo and Dolores in accordance with the Corporate Social Closure Standard.

⁽¹⁾ We define significant social disputes as grievances that cannot be resolved jointly within a reasonable time frame or require significant financial and legal resources to resolve. These disputes are escalated to site-level or country-level senior management to oversee the resolution process.
⁽²⁾ Grievances should be acknowledged within 15 days of receipt and should be resolved within 60 days of receipt.