Engagement is a core practice at Pan American Silver as our business is, in many ways, dependent on establishing positive relationships and trust with COIs, such as governments, local communities, employees and contractors that interact with our operations.
We engage COIs before starting new projects and continue to engage throughout the mine life cycle.
In recent years, we have strengthened our COI engagement process by taking a more structured and strategic approach, in order to help us identify and manage potential impacts and sustain constructive relationships with COIs. These processes include:
- Community of interest mapping to identify a broad range of COIs from governments, academia, civil society and industry associations, in addition to employees, contractors, and local communities.
- Developing tools and resources to support more effective engagement processes, measure their effectiveness, and help us understand and manage stakeholder expectations.
- Ongoing dialogue with COIs to determine which issues or topics are the most important.
Annual stakeholder survey
We augment the feedback obtained from our ongoing processes by annually surveying COIs identified in our mapping process. This survey forms the basis of our materiality assessment. In 2018, we provided select COIs with an initial list of 35 sustainability topics related to Pan American Silver’s business and asked them to rank the 10 topics most important to them.
In 2018, a total of 645 individuals representing six key stakeholder groups, responded to our survey, compared to 613 in 2017.
To help us improve the quality of our survey, we engaged a consultant to update and frame the survey questions from a rights-holder perspective. As a result, the identified priority topics differed slightly from previous years. In 2017, topics were predominantly focused on environmental impacts, whereas priority topics in 2018 focused more on socio-economic impact and opportunities for communities, employees and contractors.