OUR STRATEGY & APPROACH

We believe that collaborating with host communities through open and honest engagement is the basis for building social acceptance in the countries where we operate.

We establish participatory processes and employ social performance tools to identify and manage our actual and perceived impacts, and to evaluate the effectiveness of our performance.

Maintaining open dialogue and engagement with local communities and Indigenous Peoples is crucial to proactively manage social risk. By doing so, we can better understand their concerns and interests and effectively address and support them in an open and timely manner.

Plans, Programs & Initiatives

• COI mapping helps us identify relevant stakeholders, improve our engagement, and understand risks. Mapping includes vulnerable groups that may be disproportionately affected by our activities.
• Participatory baselines, cultural studies, and perception assessments, conducted jointly with communities and third parties, create opportunities for effective dialogue and are essential to helping us understand social context, actual and potential impacts of our operations on our host communities, and community needs and interests.
• Annual COI survey helps us identify local community issues, priorities, and topics of concern.

2024 Goals

• Achieve zero new social disputes⁽¹⁾ at our operations.
• Resolve 90% of all medium and high-risk grievances received through our community response mechanisms within the target timeframe.⁽²⁾
• Complete 85% of action plans addressing audit findings by year end (only applicable for Chile and Brazil in 2024).

⁽¹⁾ We define significant social disputes as grievances that cannot be resolved jointly within a reasonable time frame or require significant financial and legal resources to resolve. These disputes are escalated to site-level or country-level senior management to oversee the resolution process.
⁽²⁾ Grievances should be acknowledged within 15 days of receipt and should be resolved within 60 days of receipt.